ORDERING
INFO
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PRIVACY
Secrets understands how important your privacy is to you.
Your package will be shipped with no outside markings indicating its contents.
The return address will refer to the business name of "SLLC,
171 Marion Road, Wareham, MA 02571". Secrets uses an encrypted secure
server to protect your transaction. Your order is processed personally by either
Tricia or Lisa, owners of Secrets. Any questions or problems can be handled personally
with you. We're a phone call away (508)295-2977.
Secrets does not release
any customer information whatsoever to any outside marketing firms or mailing
list entities. Your purchase and any personal information are kept strictly private.
Secrets strongly believes in conducting business discreetly and privately.
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SHIPPING OPTIONS
Upon
checkout, you will see a list of shipping options.. Choose the shipping option
for your number of items ordered, and the shipping costs will automatically be
calculated into your checkout process. Orders outside the US require additional
postage and will be handled on an order-by-order basis.
When
ordering gift certificates, shipping and handling is free. Simply choose the gift
certificate shipping option ($0.00) upon checkout. Gift certificate orders should
be separate from any product orders.
Our shipping rates are:
1 item ~ $8.95 U.S. only
2 items ~ $10.95 U.S. only
3 items ~ $12.95 U.S. only
4 items ~ $15.95 U.S. only
5 or more items ~ $18.95 U.S. only
1 catalog ~ $8.95 U.S. only
2 or more catalogs
~ $10.95 U.S. only
Express Mail 1 or 2 items ~ $28.95 U.S. only
Express Mail 3 or 4 items - $32.95 U.S. only
Express Mail 5 or more items ~ $34.95 U.S. only
FREE SHIPPING on orders $100 or more U.S. only
Gift Certificates ~ FREE SHIPPING
Non-U.S. orders ~ based on country & weight + $4 surcharge
Store Pickup FREE ~ no shipping/handling charges
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ORDER
PROCESSING TIME
For in-stock items, your order
will be shipped in 1-4 business days. Allow the appropriate number of days for
shipping according to your shipment choice at checkout. For out-of-stock items,
allow 14-21 days for shipping. During holiday seasons when delivery carriers experience
heavy mail-handling periods, we kindly ask you to plan your purchases accordingly
and allow sufficient time for your orders to arrive at your door.
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RETURN
POLICY
We cannot accept returns for any of the
following items: panties/thongs, stockings, apparel sets with G-strings or thongs,
shoes or clothing with any sign of wear, or any adult toys. Please carefully refer
to our size chart before ordering any clothing. All returns are merchandise credit
only. Shipping charges are not refundable. All tags must remain attached to the
item. We must receive notice of your return within 10 DAYS of its receipt, NO
EXCEPTIONS, and no return will be accepted unless a prior return authorization
from Secrets has been obtained either in writing, by telephone, or via email.
Your return must be received by us within 14 DAYS of receipt of return authorization
from Secrets. We are not responsible for shipping charges incurred for returned
merchandise.
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SALES TAX
Our fellow Massachusetts
residents will incur a 6.25% state sales tax on nonapparel items to be calculated
into your purchase during the checkout process.
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WE
THANK YOU FOR YOUR BUSINESS!!
TRICIA & LISA
